Gemstone Certification Policy
We are providing certification from SCI on all items free of charge which serves as a manufacturer guarantee. SCI certifications are verifiable online & independently issued which makes it a great option, saving our customers hundreds of dollars. We understand that you may want additional gemological reports from international laboratories such as GIA, GRS, EGL or AGL, therefore we have set up an excellent processing system for such requests which is explained below.
How Does It Work?
If you add reports from one of the following laboratories to your order (in addition to the free SCI Certification), we will submit the gemstone to the lab of your request within 3 to 5 business days of completing your purchase. You will receive the laboratory job number once the gemstone has been delivered to the lab, which can be used for verification & tracking whenever you contact the lab by telephone or email. Once they have processed your request and issued a report, the laboratory will ship the gemstone along with it’s report directly to your address by FedEx, DHL or USPS (whichever selected during checkout).
Please note that the laboratory is shipping the gem directly to your address along with their issued report, which takes the independent verification to a whole new level & eliminates the possibility of any fraudulent activity.
If you wish to get an item certified by a different gemological laboratory, please contact us & we will facilitate your request if the lab is accepting submissions through FedEx.
How To Add An Additional Report?
Under the certificate tab in each product page, you can find a list of all the additional certifications offered with an “Add” button. Please click on the button for the lab for your choice which opens a new tab with an Add To Cart button for the gemological report.
You should have both the gemstone, & the gemological report in your cart during checkout.
This process is not necessary for SCI certifications. SCI certificates are added to orders by default and shipped along with the gemstone.
In the extremely unlikely event of a mismatch between our listing and the gemological report, you will receive a full refund of the gemstone & it’s laboratory fees, as well as a compensation of the return shipping cost. You will also get a $100 Gift Card!
If you have any questions, please contact us & we will be happy to be of your service.