Returns & Refund Policy

Product return policy at vngems.com

Condition + Products purchased at vngems.com directly at the store or buy online
+ Products are purchased within 365 days
+ Products are in original condition, full stamps, labels
+ Products are not used
+ Products are defective for the manufacturer
+ The product must be new, not dirty – scratche
Products purchased online at vngems.com, not applicable PAY in case customers buy directly at the store
+ Products are purchased within 365 days
+ The product is in original condition not used
+ The product must be new, not dirty – scratched
+ Products are defective for the manufacturer
Products are not exchanged + Used products
+ Products not sold by vngems.com
+ Error by the user, in addition to the error caused by the manufacturer
+ Products in the promotion, discounts do not apply to return
+ Products purchased directly at the supermarket are only redeemed rather than paid
+ Products not sold by vngems.com
+ Used products
+ Error caused by the user, in addition to the error caused by the manufacturer
+ Products in the promotion, discounts do not apply to return
Form of Payment – Pay For other products, it is equal to or higher than the price of the product you wish to exchange and is subject to a 5% charge vngems.com receives the product back and refunds 90% of the purchase price.
How to change – pay new products Option 1: Change product directly at the store

Option 2: Change product by post
+ Step 1: Send products to address 109 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh City
Inside the product includes new product replacement information:
– Code orders
– Buyers
– Product name to be renewed
+ Step 2: Call the operator 0165.977.8899 to notify the request for product innovation
+ Step 3: VNGEMS.COM will send new products to customers within 24h after receiving products from customers.

Option 1: Change product directly at the store

Option 2: Change product by post
+ Step 1: Send products to address 109 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh City
Inside the product includes new product replacement information:
– Code orders
– Buyers
– Product name to be renewed
+ Step 2: Call the operator 0165.977.8899 to notify the request for product innovation
+ Step 3: VNGEMS.COM will send new products to customers within 24h after receiving products from customers.